NAME CORRECTION POLICY FOR IATA AGENTS

01/10/2023

Effective 01 October 2023, Philippine Airlines will allow travel agency to reissue ticket due to name correction

Effective 01 October 2023, Philippine Airlines will allow travel agency to reissue ticket due to name correction with the current USD25 fee on international except for the following areas as applicable:
a. Australia - AUD 100
b. Japan - JPY 2,500
c. Canada - CAD 80
d. Domestic - PHP 1,000 inclusive of VAT

As a general policy, transfer of name to another person’s name is not allowed. However, we shall allow name correction for Travel Agency reissuance with a fee for the following cases:
1. To correct spelling, add or delete two (2) missing letters of passenger’s surname or first name.
2. To add Maria or Ma to the first name.
3. Transposition of foreign name of the passenger provided all names are included.
4. To correct gender.

Note: Applicable to 079 document on PR routes only. Applicable to all GDS except for Infini.

For below cases, reissuance must be created through PAL Direct Channel (PR contact center or ticket offices):
5. To correct maiden name to married name
6. Passenger preference to use other name, only if specified in the passport with A.K.A.

For all other changes not mentioned above, the change fee as specified in the fare rules shall apply.

Procedure of Travel Agency on Reissuance for Name Correction: